Thank you for playing our games!
Hollowcubes Games Limited and their subsidiaries and parent companies (collectively, “Hollowcubes Games”,“Hollowcubes”, “we”, “our,” or “us”) are a social gaming companies that develop, produce and distribute products and services for its players worldwide.
The ways we collect personal data about you and why we do so
How we use your personal data, and
The choices you have about your personal data.
If you have questions about data protection, or if you have any requests for resolving issues with your personal data, we encourage you to primarily contact us through the game so we can reply to you more quickly. If you wish to access, update, or delete your PII, please reach out to us at firstname.lastname@example.org. We may ask you to verify your identity before we can act on your request. In some cases, we may have to keep that information for legitimate business or legal purposes.
If you have questions pertaining to In-App Purchases, requesting a refund or Reporting a problem and issues regarding to the same in Android platform you are advised to contact Hollowcubes Games through game or email within 48hrs of the cause of action.
THE DATA WE COLLECT:
Data you provide us
Contact information (such as name and email address)
Player name and password
Profile information (such as profile photo)
Your messages to the Service (such as chat logs and player support tickets)
Other data you choose to give us (such as data to identify a lost account)
Data we collect automatically
Data about your account and game progress
Your IP address and mobile device identifiers (such as your device ID, advertising ID, MAC address)
Data about your device, such as device name and operating system, browser type and language
Data we collect with cookies and similar technologies (see more below)
Data about your use of the Service, such as gameplay data and your interactions with other players inside the Service
In all cases, we also create a Unique ID and Encrypted ID for you when you use the Service.
Data we collect from our partners.
Data we receive if you link a third party tool with the Service (such as Facebook, WeChat or Google)
Demographic data (such as to determine the coarse location of your IP address)
Data to fight fraud (such as refund abuse in games or click fraud in advertising)
Data from platforms that the games run on (such as to verify payment)
Data for advertising and analytics purposes, so we can provide you a better Service.
WHY DO WE COLLECT YOUR DATA:
To make the Service work
To perform the contract, we process data necessary to
Create accounts and allow you to play our games and use our Service
Operate the Service
Verify and confirm payments
Provide and deliver products and services you request
Send you Service-related communications
To make the Service more suitable for our players
To provide a great Service to our players, we have a legitimate interest to collect and process necessary data to
Update and develop player profiles
Develop and improve the Service and player experience
Manage our relationship with you
Provide social features as part of the Service
Customize your Service experience
Respond to your comments and questions and provide player support
Provide you Hollowcubes offers in the Service as well as in other websites and services, and by email
Send you related information, such as updates, security alerts, and support messages
Enable you to communicate with other players
To show personalized advertisements
To show you personalized advertisements in the Service as well as in other websites and services (including email) we have a legitimate interest to process necessary data to
Track the content you access in connection with the Service and your online behavior
Deliver, target and improve our advertising and the Service
For information on how to opt-out from personalized advertisements, see section 'Your rights and options' below.
To keep the Service safe and fair
Ensuring a level playing field in the Service is a top priority for us. For more information on our acceptable use policy, see the Hollowcubes Terms of Service.
In order to keep the Service and its social features safe and fair, to fight fraud and ensure acceptable use otherwise, we have a legitimate interest to process necessary data to
Analyze and monitor use of the Service and its social features
Moderate chats either automatically or manually
Take action against fraudulent or misbehaving players
To analyze, profile, and segment.
In all of the above cases and purposes, we may analyze, profile and segment all collected data.
With your consent
With your consent, we may process your data for additional purposes, such as using your GPS location to show your local events.
DISCLOSURE OF PERSONAL/NON-PERSONAL INFORMATION
Apart from Hollowcubes Games, your data can be accessed by others in the following situations:
Other players and users:
Social features are a core component of our games. Other players and users may, for example, see your profile data, in-game activities and read the messages you have posted.
Partners working for Hollowcubes:
Hollowcubes has partners to perform services for us. These partners process your data only at and according to Hollowcubes instructions to provide the Service, such as hosting, player support, advertising, analytics and fraud prevention.
Other companies and public authorities:
In order to combat fraud and illegal activity, we may exchange data with other companies and organizations and provide it to public authorities in response to lawful requests. We may also disclose your data based on your consent, to comply with the law or to protect the rights, property or safety of us, our players or others.
Advertising and Social Media partners
The Service includes features from our partners, such as social media interaction tools and in-game advertising. These partners may access your data and operate under their own privacy policies. We encourage you to check their privacy policies to learn more about their data processing practices.
INTERNATIONAL DATA TRANSFERS:
Our Service is global by nature and your data can therefore be transferred to anywhere in the world. Because different countries may have different data protection laws than your own country, we take steps to ensure adequate safeguards are in place to protect your data as explained in this Policy.
Many types of data we process qualify for multiple legal bases for processing under the General Data Protection Regulation (GDPR). Below is the primary legal basis for each type of data that we process:
We have a legitimate interest in conducting analytics, measurement of usage and conversions, and game telemetric to improve our services. We and our processors have multiple measures in place to minimize the privacy impact.
We have a legitimate interest in storing users’ purchase history for the purpose of providing users help in fixing purchase and payment issues.
We have a legitimate interest in enabling third party ads and data collection on our sites and apps to help provide a more customized ad experience for our users and site visitors. Our reputable partners provide opt outs and numerous other privacy measures to minimize the privacy impact of online ads.
We have a legitimate interest in periodic email and direct marketing, to inform registered users of updates and offers. We make clear disclosures when users sign up and offer opt outs for anyone not interested.
It is contractually necessary to process your username, email, password, cookie data, IP address, game network IDs, game information and similar information to fulfill our obligations in the terms of service to provide you with high quality games and a social game network from ourselves and our partners.
YOUR RIGHTS AND OPTIONS
Opt-out of targeted advertising
You can opt-out of interest-based advertising on mobile applications by writing to us on email@example.com checking the privacy settings of your Android or iOS device and selecting "limit ad tracking" (Apple iOS) or "opt-out of interest-based ads" (Android).
Access the personal data we hold about you
You have a right to know what information we hold about you and, in some cases, to have the information communicated to you. If you wish to exercise this right please contact us letting us know that you wish to exercise your right of access and what information in particular you would like to receive. We reserve the right to ask for reasonable evidence to verify your identity before we provide you with any information, and the law permits us to charge a fee for exercising this right of access. Please note that we may not be able to provide all the information you ask for, for instance if the information includes personal information about another person. Where we are not able to provide you with information that you have asked for, we will endeavor to tell you why. We will try to respond to any request for a right of access as soon as possible, but we will always do so within 40 days of receipt of your request, evidence of ID and any applicable fee.
Right to correct personal information
We try to keep the information that we hold about you accurate and up to date. Should you realize that any of the information that we hold about you is incorrect, please let us know at firstname.lastname@example.org in and we will correct it as soon as we can.
In some circumstances you have a right to have some of the personal information that we hold about you deleted. Should you wish to have any information about you deleted, please contact us using the information below. Please note that to ensure that we do not collect any further information you should also delete our games from your mobile devices and clear our cookies from any device where you have played our games in a web browser. Where we delete personal information about you, we may still retain some or all of that information for other purposes such as maintaining financial records, protecting or enforcing legal rights, maintaining marketing suppression lists or for technical reasons such as maintaining technical security or our database integrity. We may also retain your information in an anonymised form.
If you have created an account with us, you can ask us to deactivate that account by contacting us using the information above. We may ask you for other information before we are able to deactivate your account. That information might include information about your mobile device. Other steps you should take should you wish to completely deactivate your account include disassociating your Facebook account from our mobile games and deleting our games from your mobile devices. Please note that if you completely deactivate your account all your progress in our games and any unspent virtual items, will be lost and we may not be able to restore them in the future.
COOKIES AND SIMILAR TECHNOLOGIES
HOW DO WE PROTECT YOUR DATA
In order to help ensure a secure and safe player experience, we are continuously developing and implementing administrative, technical and physical security measures to protect your data from unauthorized access or against loss, misuse or alteration.
We retain your data for as long as your account is active or as needed to provide you the Service. We will for example periodically de-identify unused game accounts and we regularly review and de-identify unnecessary data.
Note that if you ask us to remove your personal data, we will retain your data as necessary for our legitimate business interests, such as to comply with our legal obligations, resolve disputes, and enforce our agreements.
We do not knowingly collect or solicit personal data about or direct or target interest based advertising to anyone under the age of 13 or knowingly allow such persons to use our Services. If you are under 13, please do not send any data about yourself to us, including your name, address, telephone number, or email address. No one under the age of 13 may provide any personal data. If we learn that we have collected personal data about a child under age 13, we will delete that data as quickly as possible. If you believe that we might have any data from or about a child under the age of 13, please contact us.